Terms of Service

1.1 Access. Referrio grants each authorised user permission to access the dashboard and use its interface and functionality for legitimate business purposes only, following purchase of a subscription or during any free trial period offered under Article 7.

1.2 Authorised user. The Customer’s organisation is the authorised user of the Services. The rights granted under this Agreement are limited to that organisation and the team members it invites, and may not be shared with or transferred to any unrelated third party.

2.1 Scope. We offer a range of subscription plans described on our pricing page. The Services may include referral campaigns, reward fulfilment, dashboards, analytics, templates, integrations and related tools. We may amend, update or limit features of the Services from time to time at our reasonable discretion.

2.2 Referral programme terms. Any sample referral programme terms or notices provided through the Services are supplied on an “as is” basis as a starting point only. You are responsible for maintaining your own terms and conditions covering your core products and services, and for ensuring any referral programme you operate is lawful in your jurisdiction.

2.3 No guaranteed results. We will use reasonable efforts to provide the Services in accordance with this Agreement, but we do not guarantee any specific commercial outcomes, conversion rates or revenue from your referral programme.

2.4 Third-party services. The Services depend on third-party providers (such as email and SMS delivery, reward fulfilment partners, payment processors and cloud infrastructure). Performance may be affected by the availability of those providers. We will make reasonable efforts to notify you of any prolonged outages outside our control.

3.1 Registration. To use the Services you must create an account and provide accurate, current and complete information. You must keep that information up to date.

3.2 Credentials. Account credentials are personal and must be kept confidential. You are responsible for all activity that occurs under your account and any team member accounts you create.

3.3 Verification and approval. We may approve, reject or suspend any account, and may carry out identity, address or business verification checks (directly or via third-party providers) at any time.

3.4 Fair use. We may apply reasonable fair-use limits to volumes of API requests, emails, SMS messages, contacts or other resources, and may restrict or terminate accounts that exceed those limits or that we reasonably suspect are being used fraudulently.

4.1 Ownership. As between the parties, Referrio and its licensors own all right, title and interest in and to the Services, the website, the dashboard and all related software, content, designs, trademarks and improvements. Except for the limited licence granted in this Agreement, no rights are transferred to you.

4.2 Your content. You retain ownership of the data, branding and content you upload to the Services (“Your Content”). You grant us a non-exclusive, worldwide licence to host, process and display Your Content solely to provide and improve the Services and to comply with our legal obligations.

4.3 Restrictions. You must not copy, modify, reverse engineer, create derivative works from, resell, sublicense or otherwise commercially exploit any part of the Services, except as expressly permitted by this Agreement or applicable law.

4.4 Third-party rights. You represent that Your Content does not infringe any third-party intellectual property, privacy, publicity or other rights, and that you have obtained all necessary consents to upload it.

5.1 Cooperation. You agree to provide the information, materials and access we reasonably require to perform the Services. Delays caused by missing information are not our responsibility.

5.2 No spam. You must not use the Services to send unsolicited bulk communications, and you must comply with all applicable marketing, e-privacy and consumer protection laws (including UK GDPR, PECR and the CAN-SPAM Act where relevant). You will indemnify us for any claim arising from communications you send through the Services.

5.3 Prohibited distribution. You must not promote your referral programme on sites or in communications that contain adult, hateful, violent, gambling, tobacco, illegal-drug, weapons, political-campaign or otherwise unlawful content. If a participant publishes a referral link in such a place, you must promptly remove or revoke their access.

5.4 Data protection. Where you upload personal data of individuals to the Services (referrers, referees, customers), you are the data controller and we act as a data processor on your behalf. You must have a lawful basis for the processing and must comply with all applicable data protection laws, including providing required privacy notices and honouring data-subject rights.

6.1 Trial period. We may offer a free trial. Functionality may be limited during the trial, and we may restrict or end the trial at any time if usage exceeds reasonable volumes or breaches these Terms.

6.2 Subscription fees. Subscription fees are billed in advance on a recurring basis at the price and frequency shown when you subscribe. Reward fulfilment, SMS and other consumption-based charges are billed in arrears or deducted from a prepaid balance.

6.3 Taxes. Stated prices exclude VAT and any other applicable taxes, which will be added at the prevailing rate where required.

6.4 Non-refundable. All fees are non-refundable except where refund is required by law. We do not provide partial refunds for unused portions of a subscription term.

6.5 Late payment and chargebacks. If a payment fails or you initiate a chargeback we may suspend or terminate your account, and we may recover the amounts owed, together with any processor fees and reasonable collection costs.

6.6 Price changes. We may change pricing or introduce new charges on at least 30 days’ notice. Changes take effect at your next renewal after the notice period.

7.1 As-is. Except as expressly stated in this Agreement, the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

7.2 Limitation of liability. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or anticipated savings. Our aggregate liability for any claim arising under this Agreement will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. Nothing in this Agreement excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

7.3 Indemnity. You agree to indemnify and hold Referrio and its officers, employees, agents and subcontractors harmless from and against any third-party claim, loss or expense (including reasonable legal fees) arising out of (a) Your Content, (b) your use of the Services in breach of this Agreement or applicable law, or (c) any referral programme or communication operated by you through the Services.

8.1 Start date. This Agreement begins when you first access the Services or create an account and continues until terminated in accordance with this Article.

8.2 Termination by you. You may terminate at any time by cancelling your subscription from within your account. Cancellation takes effect at the end of your current billing period.

8.3 Termination by us. We may suspend or terminate your access immediately if you materially breach this Agreement and (where the breach is capable of cure) fail to cure it within twenty (20) working days of written notice, if your account is being used fraudulently or illegally, or if we are required to do so by law.

8.4 Effect of termination. On termination, all licences granted to you cease and we may delete or anonymise Your Content in accordance with our Privacy Policy. Provisions that by their nature should survive termination (including those relating to intellectual property, indemnity, limitation of liability and governing law) will continue in force.

9.1 How to raise an issue. If you experience a problem with the Services, please contact us via our contact page. We will use reasonable efforts to investigate and respond promptly, but cannot guarantee a particular outcome.

We may assign or transfer this Agreement, including our rights and obligations under it, to any successor entity (for example following a merger, acquisition or sale of assets) without your prior consent. You may not assign or transfer this Agreement without our prior written consent.

We may update these Terms from time to time. When we make material changes we will give you at least 30 days’ advance notice in the app or by email. The version published on this page is always the version that applies to your continued use of the Services.

12.1 Governing law. This Agreement is governed by and construed in accordance with the laws of England and Wales.

12.2 Jurisdiction. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

12.3 Notice of disputes. You agree to notify us in writing of any dispute within a reasonable period after discovering the facts giving rise to it, so that we have an opportunity to resolve the matter informally before any formal proceedings.

This Acceptable Use Policy forms part of these Terms. We may update it from time to time, and you are responsible for reviewing it periodically. If you become aware of any violation of this Policy, please report it via our contact page.

The following non-exhaustive list of activities is prohibited when using the Services. Engaging in any of them may result in immediate suspension or termination of your account:

• Sending unsolicited bulk email, SMS or other communications, or otherwise breaching applicable anti-spam, e-privacy or marketing laws.
• Displaying, storing or transmitting obscene, pornographic, hateful, defamatory or excessively violent content.
• Promoting gambling, adult services, tobacco, recreational drugs, weapons, political campaigning or any unlawful activity through your referral programme.
• Offering or promoting cryptocurrencies, token sales or other high-risk digital-asset products without our prior written consent.
• Infringing any third-party intellectual property, publicity or privacy right.
• Transmitting personal data without a lawful basis, or uploading special category personal data without appropriate safeguards.
• Reselling or sublicensing the Services, or using them to build a competing product.
• Attempting to gain unauthorised access to the Services, probing for vulnerabilities outside an authorised disclosure programme, or interfering with the integrity or performance of the platform.
• Uploading or transmitting malware, viruses or other harmful code.